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Senin, 23 Mei 2011

QUALITY FUNCTION DEPLOYMENT (QFD): INTEGRATION OF LOGISTICS REQUIREMENTS INTO MAINSTREAM SYSTEM DESIGN

by : Dinesh Verma et al

ABSTRACT
Numerous references make a case for the integration of logistics-related activities within the system engineering process. This is consistent with good system engineering practice and with concurrent and simultaneous engineering concepts. For the effective and efficient design and development of systems (products or processes) which are responsive to requirements and competitive in a global economy, this integration must evolve from the nascent stages of system design. Quality Function Deployment (QFD) is a design method which can facilitate this objective.
This paper reviews the QFD method, the underlying process and elemental activities, and finally discusses opportunities for logistics engineers to contribute to, and integrate with, the mainstream system design activity. An illustrative QFD matrix is used to depict this integration.

Introduction And Background
The Quality Function Deployment (QFD) method was developed at the Kobe Shipyard of Mitsubishi Heavy Industries, Ltd., and has evolved considerably since. QFD facilitates translation of a prioritized set of subjective customer requirements into a set of systemlevel requirements during system conceptual design. A similar approach may be used to subsequently translate system-level requirements into a more detailed set of requirements at each stage of the design and development process.
The sequence of activities which constitute the QFD method are shown in Figure 1. Further, a QFD matrix, shown in Figure 2, serves as an excellent framework for the coordinated accomplishment of these activities and for the representation and analysis of information involved in the implementation of the QFD method.
As a general quality tool (in the TQM context), the QFD matrix is often called the “House of Quality” [HAU88]. In the context of system engineering, QFD facilitates a strong correlation between customer requirements and design requirements, and the inclusion of supportability requirements within the spectrum of design requirements. As such, the method goes a long way in making the customer an integral part of ........................(baca_selengkapnya )

Artikel lengkap dikompilasi oleh/hubungi :
Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id

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