by : Glenn H. MAZUR - 1996
Kamis, 21 Juli 2011
Senin, 23 Mei 2011
QUALITY FUNCTION DEPLOYMENT (QFD): INTEGRATION OF LOGISTICS REQUIREMENTS INTO MAINSTREAM SYSTEM DESIGN
by : Dinesh Verma et al
ABSTRACT
Numerous references make a case for the integration of logistics-related activities within the system engineering process. This is consistent with good system engineering practice and with concurrent and simultaneous engineering concepts. For the effective and efficient design and development of systems (products or processes) which are responsive to requirements and competitive in a global economy, this integration must evolve from the nascent stages of system design. Quality Function Deployment (QFD) is a design method which can facilitate this objective.
This paper reviews the QFD method, the underlying process and elemental activities, and finally discusses opportunities for logistics engineers to contribute to, and integrate with, the mainstream system design activity. An illustrative QFD matrix is used to depict this integration.
Introduction And Background
The Quality Function Deployment (QFD) method was developed at the Kobe Shipyard of Mitsubishi Heavy Industries, Ltd., and has evolved considerably since. QFD facilitates translation of a prioritized set of subjective customer requirements into a set of systemlevel requirements during system conceptual design. A similar approach may be used to subsequently translate system-level requirements into a more detailed set of requirements at each stage of the design and development process.
The sequence of activities which constitute the QFD method are shown in Figure 1. Further, a QFD matrix, shown in Figure 2, serves as an excellent framework for the coordinated accomplishment of these activities and for the representation and analysis of information involved in the implementation of the QFD method.
As a general quality tool (in the TQM context), the QFD matrix is often called the “House of Quality” [HAU88]. In the context of system engineering, QFD facilitates a strong correlation between customer requirements and design requirements, and the inclusion of supportability requirements within the spectrum of design requirements. As such, the method goes a long way in making the customer an integral part of ........................(baca_selengkapnya )
This paper reviews the QFD method, the underlying process and elemental activities, and finally discusses opportunities for logistics engineers to contribute to, and integrate with, the mainstream system design activity. An illustrative QFD matrix is used to depict this integration.
Introduction And Background
The Quality Function Deployment (QFD) method was developed at the Kobe Shipyard of Mitsubishi Heavy Industries, Ltd., and has evolved considerably since. QFD facilitates translation of a prioritized set of subjective customer requirements into a set of systemlevel requirements during system conceptual design. A similar approach may be used to subsequently translate system-level requirements into a more detailed set of requirements at each stage of the design and development process.
The sequence of activities which constitute the QFD method are shown in Figure 1. Further, a QFD matrix, shown in Figure 2, serves as an excellent framework for the coordinated accomplishment of these activities and for the representation and analysis of information involved in the implementation of the QFD method.
As a general quality tool (in the TQM context), the QFD matrix is often called the “House of Quality” [HAU88]. In the context of system engineering, QFD facilitates a strong correlation between customer requirements and design requirements, and the inclusion of supportability requirements within the spectrum of design requirements. As such, the method goes a long way in making the customer an integral part of ........................(baca_selengkapnya )
Artikel lengkap dikompilasi oleh/hubungi :
Kanaidi, SE., M.Si (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
Butuh Artikel/Jurnal Lainnya ?, click di :
Minggu, 19 Desember 2010
BUTUH Rumah Kontakan/sewaan yang Sesuai?
Di kontrakkan minimal 1 Tahun (TANPA PERANTARA) sebuah Rumah Di Tengah Kota BANDUNG:
Alamat : Jl. Nilem V No.25 Buah batu - Bandung
Luas Rmh : 150 M
Kondisi : Layak huni/Permanen (4 Kamar Tidur, 1 RUtama, 1 RKeluarga, 2 Kamar Mandi, Dapur),
Lokasi Strategis (Dekat Jln Utama, Dekat ke Masjid, Dekat ke Pertokoan/Pasar, Dekat ke Terminal & Toll. Dekat Kampus / Bank-Bank / Hotel Horizon/Sepuluh)
Fasilitas : Telpon, PDAM 24 jam, PLN 1.300KWh
Cocok Utk : Rumah Tinggal/Kantoran
Bisa Berikut / Plus Perabot
Contact : Pak KEN (Hp : 0812 2353 284)
e-mail : kana_ati@yahoo.com
Alamat : Jl. Nilem V No.25 Buah batu - Bandung
Luas Rmh : 150 M
Kondisi : Layak huni/Permanen (4 Kamar Tidur, 1 RUtama, 1 RKeluarga, 2 Kamar Mandi, Dapur),
Lokasi Strategis (Dekat Jln Utama, Dekat ke Masjid, Dekat ke Pertokoan/Pasar, Dekat ke Terminal & Toll. Dekat Kampus / Bank-Bank / Hotel Horizon/Sepuluh)
Fasilitas : Telpon, PDAM 24 jam, PLN 1.300KWh
Cocok Utk : Rumah Tinggal/Kantoran
Bisa Berikut / Plus Perabot
Contact : Pak KEN (Hp : 0812 2353 284)
e-mail : kana_ati@yahoo.com
Rabu, 01 Juli 2009
Kamis, 04 Juni 2009
QFD jasa EMS di Wilayah PT. Pos Bandung Raya
Diringkas dari Hasil Penelitian:
Analisis kinerja kualitas pelayanan dapat dilakukan menggunakan metode Quality Function Deployment (QFD) untuk mengungkap apa keinginan konsumen (Voice of Customer) atas jasa EMS yang kemudian akan diterjemahkan ke dalam urutan prioritas perbaikan kinerja kualitas pelayanan bagi pengguna jasa EMS di Wilayah Pos Bandung Raya.
Berdasarkan analisis deskriptif menggunakan pendekatan Quality Function Deployment (QFD) didapati indikator-indikator yang dipentingkan oleh pelanggan adalah kerapihan petugas dalam melayani pelanggan dan tersedianya dengan baik fasilitas jejak lacak EMS. Setelah dilakukan penyusunan matriks keinginan pelanggan (Voice of Customer) yang konversikan dengan kumpulan keinginan pihak perusahaan (Voice of Developer) didapat urutan prioritas utama perbaikan kualitas pelayanan jasa EMS pada adanya Built in Training petugas EMS, yang disusul dengan urutan kedua yaitu tersedianya standar pelayanan bagi petugas dan urutan ketiga yaitu tersedianya sarana informasi yang lengkap tentang EMS di Kantor pos yang setiap saat dapat dimanfaatkan oleh pengirim EMS.
PENGARUH KINERJA KUALITAS PELAYANAN (Service
Quality) TERHADAP LOYALITAS PELANGGAN (Customer Loyalty) EXPRESS MAIL
SERVICE (EMS) POS DI WILAYAH BANDUNG RAYA
(Dengan Pendekatan QUALITY FUNCTION
DEPLOYMENT/QFD)
Oleh : Kanaidi, SE., M.Si
(Publikasi pada : Jurnal COMPETITIVE,
Vol.4. No.1, Maret 2008. ISSN : 0216-2539)
Analisis kinerja kualitas pelayanan dapat dilakukan menggunakan metode Quality Function Deployment (QFD) untuk mengungkap apa keinginan konsumen (Voice of Customer) atas jasa EMS yang kemudian akan diterjemahkan ke dalam urutan prioritas perbaikan kinerja kualitas pelayanan bagi pengguna jasa EMS di Wilayah Pos Bandung Raya.
Berdasarkan analisis deskriptif menggunakan pendekatan Quality Function Deployment (QFD) didapati indikator-indikator yang dipentingkan oleh pelanggan adalah kerapihan petugas dalam melayani pelanggan dan tersedianya dengan baik fasilitas jejak lacak EMS. Setelah dilakukan penyusunan matriks keinginan pelanggan (Voice of Customer) yang konversikan dengan kumpulan keinginan pihak perusahaan (Voice of Developer) didapat urutan prioritas utama perbaikan kualitas pelayanan jasa EMS pada adanya Built in Training petugas EMS, yang disusul dengan urutan kedua yaitu tersedianya standar pelayanan bagi petugas dan urutan ketiga yaitu tersedianya sarana informasi yang lengkap tentang EMS di Kantor pos yang setiap saat dapat dimanfaatkan oleh pengirim EMS.
(baca_selengkapnya) , hubungi :
Kanaidi, SE., M.Si (Penulis Buku, Service Quality and Motivation Trainer, Dosen Dosen Marketing Management, Praktisi Bisnis)
kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id
------------------------------------------------
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